Firehouse DC: Privacy Policy
1. Our Commitment to Your Privacy
Welcome to Firehouse DC (“Firehouse,” “we,” “our,” or “us”). As Washington, D.C.’s premier luxury cannabis dispensary, our priority is providing you with expertly curated products and an unparalleled experience. Your trust is essential to us, and that includes protecting your personal information.
This Privacy Policy applies to your use of our website, https://www.firehousedc.com/ (the “Site”), our retail dispensary, and any related services (collectively, the “Services”).
Our goal is to help you understand what information we collect, why we collect it, and how we use and protect it to provide you with safe, compliant access to medical cannabis. This policy is an integral part of our Terms and Conditions. If you do not feel comfortable with any part of this Privacy Policy, you should not use our Services.
2. Information We Collect
To provide our Services in compliance with D.C. law, we collect information in a few different ways.
A. Information You Provide to Us:
- Registration and Identity Verification: To register as a patient with Firehouse DC, you provide us with your name, email address, phone number, date of birth, and a copy of your valid government-issued ID. To verify your eligibility, we also require your D.C. medical cannabis card or a valid registration from a state with which D.C. has reciprocity.
- Communications: If you contact us directly via email, phone, or our Site’s contact forms, we may collect your name, email, and the contents of your message to provide you with quality customer service and address your inquiries.
- Payment Information: To complete transactions, we and our third-party payment processors may collect payment information. To keep your financial data secure, we do not store full credit card or financial information on our servers. This information is processed by a secure, compliant third-party vendor.
- Voluntary Surveys and Feedback: We may occasionally invite you to participate in voluntary surveys to provide feedback on our products, our staff, and your overall experience. This helps us continue to curate the finest selection and improve our Services.
B. Information We Collect When You Use Our Services:
- Location Information: We may use geolocation services on our Site to ensure we are complying with D.C. regulations. We also know your location when you visit our dispensary at 912 U St NW, Washington, DC 20001.
- Usage Information: We automatically log how you interact with our Site, including the products and pages you view, your actions on the Site, and other engagement data.
- Device Information: We collect information about the device you use to access our Site, such as its IP address, web browser, operating system, and other related software or hardware information.
- Cookies and Similar Technologies: We use “cookies” (small text files stored on your device) and similar technologies to recognize you, remember your preferences, provide a secure experience, and understand how our visitors use the Site.
3. How We Use Your Information
We use the information we collect for specific, legitimate purposes, including to:
- Comply with all applicable medical cannabis regulations set forth by the D.C. Alcoholic Beverage and Cannabis Administration (ABCA).
- Identify you as a registered patient in our system.
- Process your transactions and maintain accurate sales records.
- Improve, optimize, and personalize your experience at Firehouse DC.
- Provide you with high-quality, knowledgeable customer support.
- Communicate with you about your account, transactions, and (with your consent) promotional offers.
- Detect and prevent fraud or other suspicious activities.
- Conduct internal research to better understand patient needs and product preferences
4. How We Share Your Information
Your privacy is paramount. We do not sell your personal information. We only share information in the following limited and necessary circumstances:
- For Legal Compliance and Safety: We may disclose information about you to a government authority, such as the ABCA or law enforcement, if we believe we are required to by law or to comply with a legal process.
- With Service Providers: We may share information with trusted third-party vendors who perform tasks on our behalf, such as payment processing, website hosting, and data analysis. These partners are contractually obligated to safeguard your information.
- Anonymized and Aggregated Data: We may share anonymized or aggregated data with partners for research or marketing purposes. This data has all personally identifiable information removed and cannot be used to identify you.
- Business Transfers: In the event of a merger, acquisition, or sale of Firehouse DC, your information may be among the assets transferred. We will notify you of any such change.
- At Your Direction: We may share information if you direct us to do so.
5. Your Choices and Data Rights
We provide you with the choices below regarding your personal information.
- Email Subscriptions: You can always unsubscribe from Firehouse DC’s promotional emails by clicking the link provided at the bottom of the email. Please note that we will still send you transactional emails, such as receipts, as these are not promotional communications.
- Text Messages: You can opt out of receiving promotional text messages by texting the word STOP from the mobile device receiving the messages to the phone number from which you received the message. Standard messaging rates from your mobile carrier will apply.
- Location Information: You can prevent your device’s browser from sharing geolocation information at any time through your browser’s settings. Please note that disabling location services may impact the functionality of certain features of our Site.
- Editing Account Information: You can review and edit certain account information at any time by logging into your account on our Site or by speaking with a staff member at our dispensary.
- Access Your Data: Firehouse DC is committed to transparency. You may request a copy of your personal data by contacting us directly. We reserve the right to refuse any request that is unfounded, excessive, or otherwise unreasonable in our sole discretion.
- Deleting Your Account: If you wish to delete your account, please contact us. When we delete user accounts, we must maintain certain information for as long as necessary to comply with our legal obligations under D.C. law (such as ABCA record-keeping requirements), prevent fraudulent activity, and enforce our agreements. Upon your request, the information that can be legally deleted will be removed in a reasonable amount of time.
6. Additional Policies and Reminders
- Changes to this Policy: We may update this Privacy Policy periodically. If we make any material changes, we will notify you by updating the policy on our Site, by email, or by other communication. We encourage you to stay up to date with our privacy practices by reviewing this Privacy Policy periodically.
- Age Restrictions: The Services of Firehouse DC are intended solely for access and use by individuals who are of legal age and possess a valid medical cannabis registration as required by the laws of the District of Columbia. We do not knowingly collect personal information from or about anyone who does not meet these qualifications. If we discover that we have collected information from an unqualified individual, we will take steps to remove that information.
- Account Security: You are responsible for maintaining the secrecy of your unique password and account information for our Site. We are not responsible for the functionality, privacy, or security measures of any other organization or third party.
7. Contact Us
If you have questions or comments about this Privacy Policy, your information, or our use and sharing practices, please contact us at our dispensary.
Address:
Firehouse DC, 912 U St NW, Washington, DC 20001
Contact Number:
(202) 740-2863
